The garage
The garage is the list of vehicles a contact owns, written by handovers rather than typed by anyone. It is the Vehicles tab on their Customer profile, and the reason a conversation three years after a sale can start from something real.
How it works
- 01
It fills itself from handovers
Complete a handover and the car appears here automatically, tied to that delivery. Nobody maintains this list by hand.
- 02
Add cars you did not sell
A make and a model is enough. What somebody already drives is worth knowing whether or not it came from you.
- 03
Treat it as incomplete
The card says so explicitly. It is what you know about, not an inventory of their driveway, and nothing in the form invites a guess.
- 04
Release it when they sell
A released ownership stays on the record with the date. Knowing what somebody used to drive is often more useful than knowing what they drive now.
Worth knowing
A VIN can have only one live owner at a time, enforced by the database. Two people cannot own the same car in the same dealership.
The garage is the strongest opening in a trade-in conversation, because it is the only part of the system that is still current a year after the sale closed.