Glossary

One person's decision to buy one car. It carries the stage, and it is the only thing that answers “where is this sale?”. A second car for the same person is a second enquiry.

Where a purchase decision has reached. Exactly one operation writes it, and it records who moved it and why.

A record of something that actually happened — a drive completed, a deposit taken, a lender's answer. Outcomes are what move stages.

A logged call, message or visit. It carries an outcome, drawn from your dealership's own vocabulary.

A priced offer against one enquiry. Revising creates a new version that supersedes the old one; the leading quote is derived, never stored.

A ranked suggestion of what to do now, computed on the server from real activity. Not a task — nobody has to groom it.

Something a person committed to do, with a date. Distinct from a next action, which is a suggestion.

What the open enquiries are worth, taken from the leading quote on each and weighted by stage.

Someone who has made contact but has not been qualified yet — a form, a message, an imported row. Qualifying a lead opens its first enquiry; a walk-in or a call opens one directly.

The person or company on the other side of the sale. One Contact for life, across every enquiry they ever raise, never a funnel. Each has a Customer profile.

A contact with a won enquiry. The word is derived from the sale and never stored or set by hand.

The vehicles a contact owns, written by handovers. It includes cars you did not sell, and is explicitly not assumed to be complete.

One physical car, identified by its VIN. Distinct from the catalogue model it is an instance of.

Whether a car can be sold today. Derived from live reservations and completed handovers — never stored, so it cannot drift.

An appointment to drive a specific car. Booked, completed and no-show are three different facts and are recorded as such.

The customer's existing car, appraised and valued against the new one. Described as free text, because a competitor's model does not belong in your catalogue.

A hold on one specific car for one specific enquiry, usually with a deposit. Only one live hold per car, enforced by the database.

A request to a lender against one enquiry. Two live applications to two banks are allowed, and each shows how long it has been waiting.

The moment the car changes hands. Not a sales stage — and it writes a permanent record of who owns which vehicle.

Your business in Vorniqe, at its own address, with its branches, people and records. Separation from every other dealership is enforced on the server for every request.

The whole of a person's access. Checked in the service layer and again in the database; the interface only ever hides.

One specific thing a role may do. Hiding a button in the interface has never granted anybody anything.