Tasks and follow-ups
A task is a commitment with a date on it. Vorniqe distinguishes what you decided to do from what the system thinks you should do — the first is a task, the second is a ranked suggestion, and confusing them is how a to-do list stops being believed.
How it works
- 01
Create a task when you promise something
“I'll call you Thursday” is a task. Attach it to the enquiry it belongs to so whoever picks it up has the context without asking.
- 02
Let the next action be suggested, not stored
Today's ranked list is computed from real activity. It is not a task list you have to groom, and nothing on it decays into noise if you ignore it for a week.
- 03
Watch the overdue count, not the total
A long task list is normal. An overdue one is a promise you broke, and it is the number worth reacting to.
- 04
Close them by recording what happened
Completing a task and recording the conversation are the same motion. A task closed with nothing recorded leaves no evidence that the promise was kept.
Worth knowing
Tasks and outcomes are different things. A task is what you will do; an outcome is what happened. Only outcomes move a sale.
Assignment matters: an unassigned task appears on nobody's morning, which is functionally the same as not existing.